If your Windows PC connects to the internet via a proxy server, often the case in larger corporates, Omniscope attempts to detect this automatically. Sometimes this does not work correctly, depending on how the proxy is configured.


If you are able to browse the internet in your web browser, but Omniscope is unable to connect externally, you may be encountering this problem.


Typically the following steps resolve this:


  1. Edit this file using Notepad:
    C:\Program Files\Visokio Omniscope\installconfig.properties
    or
    C:\Users\[your name]\AppData\Local\Visokio Omniscope app\installconfig.properties
    (depending on where you have Omniscope installed).

  2. Replace this line
    #ADDITIONAL_JVM_ARGS=-XX:+HeapDumpOnOutOfMemoryError
    with this one
    ADDITIONAL_JVM_ARGS=-Dvisokio.disableCustomProxySelector=true -DenableProxyDebug=true -Dvisokio.disableSystemProxies=true
  3. Save the file and restart Omniscope.