Sending us diagnostics

Modified on Fri, 12 Apr 2019 at 09:19 AM

If Omniscope isn't behaving as expected, first ensure:

  • You are using the latest version from 
  • You are not running out of disk space - check the Admin page (see below); it will show a prominent red warning if so.

If you're still having problems, we may ask you to send us diagnostics. Here's how to do that:

  1. With Omniscope running, open the Admin page in your browser - typically if Omniscope is installed on your PC, or for a remote server typically https://your_server/_admin_/
  2. Open "Server health"
  3. Click "App diagnostics". Send us the ZIP file that downloads.
  4. If you see "Saved error reports", click "Download reports as zip file" and send us the ZIP.

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