Troubleshooting
Omniscope app troubleshooting articles
If you experience an error with Data Engine during app initialisation, Omniscope will warn you by showing a warning message in the app welcome page header a...
Wed, 14 Jul, 2021 at 10:42 AM
If you see download/network related errors in the browser for Omniscope 2019+, follow these steps to send us diagnostics (this is for the Chrome browser, ou...
Wed, 29 Jan, 2020 at 10:02 AM
If you are running a version of Omniscope newer than b20395, then you might find that it has recently started to no longer work correctly. You would nee...
Tue, 2 Apr, 2019 at 1:01 PM
If Omniscope isn't behaving as expected, first ensure: You are using the latest version from http://www.visokio.com/get/ You are not running out of ...
Fri, 12 Apr, 2019 at 9:19 AM
This only applies if you are running the Scheduler as a Windows service. If you have Excel sources in your Workflow, and the Reader/Writer type for the fil...
Tue, 13 Aug, 2019 at 1:58 PM
Summary This advisory relates to the use of the Omniscope Scheduler app to schedule long running tasks, and applies to those upgrading Omniscope from ve...
Wed, 25 Sep, 2019 at 1:19 PM
If you are unable to connect to SQL Server using Omniscope Classic or Evo, here are some steps you can try to resolve this, or to diagnose the problem. ...
Mon, 16 Jan, 2023 at 2:08 PM
This page helps solve common networking problems with Omniscope. If you are able to access the internet in your browser, but Omniscope installed on the ...
Tue, 23 Feb, 2021 at 2:37 PM
If you find that you are unable to activate your 16 digit Omniscope key, it may be because your company's firewall is blocking access to our server, whi...
Wed, 22 Feb, 2023 at 1:36 PM
If you got an error message ‘Could not open file’ – saying the file was corrupt or has a wrong extension (due to the network failure or disk space...
Mon, 2 Aug, 2021 at 5:57 PM