Troubleshooting

Omniscope app troubleshooting articles

Data Engine errors troubleshooting
If you experience an error with Data Engine during app initialisation, Omniscope will warn you by showing a warning message in the app welcome page header a...
Mon, 17 Dec, 2018 at 11:38 AM
Low Disk Space warning : how to fix it
If Omniscope prompts a warning about "low disk space" or you notice that your system is running very low on storage space, there are different thi...
Tue, 22 Jan, 2019 at 2:55 PM
Diagnosing browser network issues
If you see download/network related errors in the browser for Omniscope 2019, follow these steps to send us diagnostics (this is for the Chrome browser, our...
Wed, 6 Mar, 2019 at 11:54 AM
Omniscope builds 20395 to 20451 no longer working (resolved)
If you are running a version of Omniscope newer than b20395, then you might find that it has recently started to no longer work correctly. You would nee...
Tue, 2 Apr, 2019 at 1:01 PM
Sending us diagnostics
If Omniscope isn't behaving as expected, first ensure: You are using the latest version from http://www.visokio.com/get/  You are not running out of...
Fri, 12 Apr, 2019 at 9:19 AM
Scheduler (when configured as Windows service) unable to create Excel files
This only applies if you are running the Scheduler as a Windows service. If you have Excel sources in your Workflow, and the Reader/Writer type for the fil...
Tue, 13 Aug, 2019 at 1:58 PM
Timeouts in Scheduler tasks, when upgrading from 2.9
Summary This advisory relates to the use of the Omniscope Scheduler app to schedule long running tasks, and applies to those upgrading Omniscope from ve...
Wed, 25 Sep, 2019 at 1:19 PM
Troubleshooting connections to SQL Server
If you are unable to connect to SQL Server using Omniscope Classic or Evo, here are some steps you can try to resolve this, or to diagnose the problem. ...
Wed, 16 Oct, 2019 at 4:35 PM
Troubleshooting network connections from within Omniscope
If your Windows PC connects to the internet via a proxy server, often the case in larger corporates, Omniscope attempts to detect this automatically. Someti...
Wed, 16 Oct, 2019 at 10:48 AM
Troubleshooting activation
If you find you are unable to activate, it may be because your company firewall is blocking access to our server, which is needed in order to activate. ...
Thu, 7 Nov, 2019 at 3:09 PM