If your Omniscope Evo installation is performing badly at times, we may need you to capture and send us some diagnostics, so we can investigate and make suggestions or develop improvements/optimisations.
Capturing diagnostics
Wait for Omniscope to be busy doing something that appears to be slower than it should, or causing the server to be unresponsive. If necessary trigger the action / perform the task to enter this state.
Then, while it is in a slow situation:
- Grab an App diagnostics zip from /_admin_/health/. This will tell us what Omniscope is doing at an instant in time.
- Open /_admin_/health/profiler?period=10000 and wait 10secs then save the web page. This will tell us what Omniscope is doing over a 10 second period.
During or afterwards, you can also:
- Open /_admin_/health/resource_monitor and save the JSON data. This will tell us how some resource/performance metrics are changing over time.
Send this to support@visokio.com, along with screenshots and descriptions of what Omniscope is doing and what you are perceiving, and we'll look into it.
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