During the technical issue resolution process our support may ask you to send us the error logs and files needed for us to investigate the problem you reported.
We've tried to simplify the process of gathering these files and helping you to send diagnostics to our support team with only few clicks.
- Ensure you are running the latest version of the application, as the problem you are experiencing may have already been fixed.
- If the problem is still present, download the app diagnostics zip file. You can do this by:
a) Click on the little Omniscope "Tray" icon > Admin > "Download diagnostics"
b) From the Admin Web app (accessible from the Project page, bottom footer "Admin" section)
Admin > Server health > App diagnostics
3. Send an email to Visokio support with app diagnostics.
4. If the reported problem is causing an issue with Project files, then please also include an IOZ of the file, with steps how to reproduce the issue. You can download ioz of any project from the
Workflow app > Three dots menu > Download IOZ
from the Project page > Three dots > Download IOZ.
If the file contains confidential data, you could send us a sample dataset, or hide the sensitive information by using the "Scramble" block to encode the text before sending.